Leo Silva

9085 Judicial Dr # 2303

San Diego CA 92122

619-347-1842

lsilva.ite@gmail.com

 

I am a dedicated and highly energetic professional who thrives under pressure. Takes pride in providing creative direction and out of the box thinking. Enjoys complex, multi faceted assignments where pulling together a collaborative pool of skills is essential. Fosters a lively and professional work environment and values commitment to excellence, innovation, and customer service.

7+ years of  Technical Support experience as a Tier 2 support Engineer for an ISP.  Reached SLA goals on each and every quarter for 7 years consecutively. Always was willing to take on additional projects and acted  as Lead Support Engineer on Weekends when it was required.

 

3 years of experience as a Systems field Engineer, Surveying, planning, Installing, upgrading and troubleshooting complex commercial networks for companies such as, Macys, Footlocker, Lane Bryant, and other major retail chains.

 

5 years experience as ILEC/CLEC/ISP relations coordinator  while working with Megapath Networks ( handled vendor meets, COLO meets and premise dispatches, head to head testing with Clec’s and Ilec’s and Emergency escalations).  

 

 

 

Technical skills:

·         TCP/IP Protocols, Hands on working with Routing and Switching applications and concepts, Network address translation, DNS / DHCP servers and IP pool assignment, proficient Subnet masking skills, Dynamic and static IP addressing and routing, basic Firewall, Wirless and  VPN technology.

·         LAN/WAN system troubleshooting and log interpretation in order to identify isolate and fix problems

·         Windows XP and Windows 7 Operating Systems

·         Router and Switch configuration from manufacturers such as: Cisco, Adtran, Juniper, Westell, Netopia, Motorola, HP.

·         Hands on experience with OSI /TCP Models and Networking Layers

·         LAN/WAN technology experience including: Frame Relay, PPP, HDLC,T1, xDSL, Cable/Broadband, Wirless, EOC, Ethernet IEEE 802.3 thru 802.3ab

·         Solid understanding of routing protocols such as OSP, EIGRP, RIP

·         Hands on Experience, Installing, configuring, Troubleshooting and repairing ILEC circuits at the customers DMARC provided by  carriers such as: ATT, Verizon, Qwest, Cox, Time Warner, Comcast, Astound, Covad and Megapath

·         Basic Linux

·         Cisco/Adtran IOS and GUI interfaces

 

 

 

 

 

Work History:

 

·         Company: Endeavor/Contingent Telecom (SF Bay Area/ San Diego CA) :    Position: Systems Field Engineer   4/2011 to Present (Contractor)

 

 

·         Company: Megapath/Covad Position: Tier 2 Technical Support Engineer    2/2004 to 3/2011

 

 

·         Company: ATT  Position: Systems Field Engineer 5/1998 to 2/2004

 

 

Work Preformed with Megapath/Covad: Direct Phone Contact and Interaction   with Multiple parties involved in the deployment and Maintenance of Broadband Technology and Networks including , but not limited to: Small Business Owners, Corporate and Enterprise Technical support Personnel, Network Engineers, LEC Personal and Technicians, Field Service Techs and Field Engineers.

 

Working and troubleshooting connectivity issues of different brands of Technology including: DSL, T1, Bonded T1, Cable, Wireless.

Assisting Customers with there Technical questions and requests in order to resolve connectivity issues affecting Customers Data communications.

Networking with fellow Technicians, Engineers and FST’s in order to obtain the resources needed to solve complex issues involving WAN Networks and Other Elements serving the delivery of Data Communications.

Meet in a consistent manner the Metrics required in order to achieve overall departmental Goals and Challenges.

 

Technical Tasks Preformed: In Depth Analysis of Services and Systems in order to Identify in a quick and accurate way potential reason for failure and best way to go about fixing problem.

Head to Head testing with LEC’s and Carriers in order to identify and request repair of affected services in a quick and accurate manner.

Modem and Router Configurations and System Bring ups for existing and new services.

Trouble Ticket creation and Trouble case management until completion of repair and closure of case by verifying services with Clients.

 

 

Work Preformed with Endeavor/Cbeyond:

Commercial Communications Systems Installs, Configurations, Upgrades, Troubleshooting and  repair

Interpretation of Technical Diagrams and drawings in order to install, configure and test systems successfully in accordance with Partner standards and technologies.

Structured Cabling Systems (Catx, RGx ), Installation, Upgrades, termination and testing.

CPE installation configuration and troubleshooting, including but not limited to, Power Supplies, Broadband Modem/Routers, Layer  2 and Layer 3 switches, Wireless Access points, Point of sale equipment, computer equipment.

Completion of all work in accordance with provided specifications from Corporate NOC’s and Service providers.

 

 

 

Work Preformed with ATT : Conducted detailed Surveys of OSP infrastructure in order to upgrade systems for Data communications and fiber optics upgrades.

Blueprint and Data interpretation,  route proposal for new systems, Work quality checks and project management, Systems installs, terminations and testing.

 

Education:

Diablo Valley College                            Telecommunications and Electronics  (1 year)

World Wide Education                         Digital Communications (Certificate)

CCNA                                                                   In Progress (Tentative completion September 2013)

 

References upon request

 

Please feel free to contact me at any time to further discuss my skills and your needs for highly qualified Data Communications professionals.